Important Notice: Citroën Safety Recall – Takata Airbags
Important information for Citroën customers
Updated: 4th July
We are experiencing extremely high volumes of calls regarding the Citroën Takata airbag safety recall. Our team are working tirelessly to respond to every enquiry as quickly as possible, and we appreciate your patience and understanding.
We aim respond to all enquiries made directly with us within 3-5 working days - we currently have around 200 enquiries awaiting contact. Bookings are likely to be offered from September, onwards. This may change subject to availability of parts.
We are unable to offer any collection or delivery services, due to the volume of additional work we are undertaking. If you are seeking a courtesy car, please contact the dedicated Citroen Recall helpline on 0800 917 9285. Please be aware there is currently a long waiting time to speak to an agent at Citroen.
Please rest assured that we understand the impact this recall may have on Citroën customers, and we are doing everything we can to get affected vehicles booked in as soon as possible.
If you think your vehicle might be affected, here’s what to do:
- Find your Vehicle Identification Number (VIN) – this can usually be found on your V5 logbook or in the bottom corner of your windscreen.
- Check your vehicle's eligibility online using Citroën’s official recall checker:
Citroën Safety Recall Checker - If your vehicle shows an outstanding recall, call us on 01205 314860 and our team will book you in as soon as possible.
Full recall details
Stellantis UK Announces Stop-Drive for Citroën C3 Manufactured Between 2009 and 2019, Citroën DS 3 manufactured between 2009 and 2016 and DS Automobiles DS 3 manufactured between 2016 and 2019.
Stellantis UK announces an immediate stop-drive action for all Citroën C3 (second generation) and DS 3 (first generation) vehicles manufactured between 2009 and 2019 equipped with Takata airbags. Owners of such vehicles should immediately cease using their vehicle when safe to do so.
Vehicles included in this new stop-drive action in the UK, were already part of an ongoing comprehensive recall campaign that started over one year ago, first in Southern Europe and then expanded northwards. Recall decisions, especially stop-drive actions, are based on multiple factors, including airbag specifications, vehicle age and usage, climate conditions, and notifications from regulatory authorities.
Whilst there have been no reported instances in the UK, Stellantis has decided to deploy a stop-drive order for all impacted vehicles across Europe including the UK. This decision underscores the Company’s unwavering commitment to customer safety.
All affected customers will be notified by letter. Customers can also check if their vehicle is affected and what actions are advised by using the VIN (Vehicle Identification Number) check tool on the Citroën UK website (Citroën Safety Recall Checker). If impacted, they should register their vehicle to enable the processing of their repair as soon as possible.
If you are unable to register online, owners can contact our Recall Helpline on 0800 917 9285.
Citroën Customer Care can also be contacted on 0800 093 9393.
Vehicles included in this action are the second-generation Citroën C3, manufactured between 2009 and 2016, Citroën DS 3 manufactured between 2009 and 2016 and DS Automobiles DS 3 manufactured between 2016 and 2019.
It is of paramount importance that owners of vehicles who may have changed either their address or contact details keep their information updated with the DVLA (Driver & Vehicle Licensing Authority) so that they can be reached in a timely and efficient manner.
Stellantis UK is mobilising its full network of suppliers, retailers and manufacturing plant to support this action and ensure the fastest, safest and most convenient solution for each customer.
Stellantis remains fully committed to acting swiftly, transparently, and responsibly in addressing this issue.
Is your vehicle affected?
Recalls of airbag inflators from the company Takata are ongoing and affect vehicles from many automotive brands and manufacturers worldwide. The chemicals in these Takata airbag inflators may deteriorate over time, especially when exposed to hot and humid climatic conditions. Which may cause some inflators to rupture in case of a crash leading to airbag deployment, capable of causing serious injury or even fatality, in a worst-case scenario.
Citroën is recalling all affected vehicles with a staggered approach, to ensure safety first and service all customers in the fastest and most efficient way. It means that we are recalling the affected cars step by step, with prioritization for the oldest vehicles because of the behaviour of the chemical components overtime in the Takata airbags.
Citroën C3 second generation (from 24.09.2008 to 21.02.2017)
Citroën C4 (from 02.02.2010 to 20.05.2018)
DS3 first generation (from 2009 - 2019)
DS4 (from 05.05.2010 to 03.02.2017)
DS5 (from 30.06.2010 to 09.02.2018)
