Important Notice: Citroën Safety Recall – Takata Airbags

Important information for Citroën customers

We are currently experiencing extremely high volumes of calls regarding the Citroën Takata airbag safety recall. Our team are working tirelessly to respond to every enquiry as quickly as possible, and we appreciate your patience and understanding.

At busy times, we may ask if we can call you back to arrange your booking. Bookings will be offered based on the availability of parts - we cannot guarantee this will be immediate.

Please rest assured that we understand the impact this recall may have on Citroën customers, and we are doing everything we can to get affected vehicles booked in as soon as possible.

If you think your vehicle might be affected, here’s what to do:

• Find your Vehicle Identification Number (VIN) – this can usually be found on your V5 logbook or in the bottom corner of your windscreen.
• Check your vehicle's eligibility online using Citroën’s official recall checker:
  Citroën Safety Recall Checker
• If your vehicle shows an outstanding recall, call us on 01205 314860 and our team will book you in as soon as possible.

Full recall details

Last updated 20th June 2025

Stellantis UK announces an immediate stop-drive action for all Citroën C3 (second generation) vehicles manufactured between 2009 and 2016 equipped with Takata airbags. Owners of such vehicles should immediately stop driving their vehicle.

All affected customers will be notified by letter. Customers can also check if their vehicle is affected and what actions are advised by using the VIN check tool on the Citroën UK website https://www.citroen.co.uk/maintain/safety-recall-check.html (your VIN is your Vehicle Identification Number or ‘chassis number’ from your V5 Registration Document). If impacted, they should register their vehicle to enable the processing of their repair as soon as possible. If you are unable to register online, owners can contact the Citroen helpline on 0800 917 9285.

Vehicles included in this action are the second-generation Citroën C3, manufactured between 2009 and 2016, Citroën DS 3 manufactured between 2009 and 2016.

It is of paramount importance that owners of vehicles who may have changed either their address or contact details keep their information updated with the DVLA (Driver & Vehicle Licensing Authority) so that they can be reached in a timely and efficient manner.

Stellantis remains fully committed to acting swiftly, transparently, and responsibly in addressing this issue.